School Policies

Cancellations & Refunds

Private Lessons

There is a 24-hour cancellation policy for private lessons. To avoid being charged for the full amount of the lesson, students should notify their teacher at least 24-hours in advance if they are going to cancel.

Group Classes

Students may receive a full refund if cancelling before the start of the first class meeting, or a partial refund if cancelling before the start of the second class class meeting. There are no refunds after the start of the second class meeting. Classes may be subject to cancellation or rescheduling, in which case students will be notified and refunded either in full or for the remaining days of the group class. Dates, times, and teachers for group classes are subject to change. Dusty Strings cannot pro-rate group classes.


Some teachers allow students to drop-in to a group class at a slightly higher rate. Please contact either Dusty Strings or the teacher to see if this is possible.

Concert & Event Tickets

Please see our Return Policies page.

Background Check

To ensure a safe environment for all, Dusty Strings conducts a background check on all teachers before they begin teaching at the School.

Questions or Concerns?

If you have any questions or concerns about yours or others' experience in the School, please email the Education Director at or call (206) 634-1662. All issues will be handled in strict confidence.