School Policies

Cancellations & Refunds

Private Lessons

Dusty Strings values the time of both our teachers and students. Students must notify their teacher at least 24-hours in advance if they need to cancel or reschedule their private lesson. If a student fails to do so, or misses a scheduled private lesson without notifying the teacher, Dusty Strings charges the student the full amount of the private lesson. Teachers must let students know at least 24-hours in advance if they are going to cancel or reschedule a private lesson.

Group Classes

Students may receive a full refund for a group class up to the start of the class’ first meeting. After the class’ first meeting, up to the start of the class’ second meeting, students may receive a partial refund for the remaining days of the group class. There are no refunds after the start of the second class meeting. If fewer than four students register by the first day of a group class, the class may be cancelled. If a class is cancelled, Dusty Strings refunds each student either in full or for any remaining days of the group class. Dates and times for group classes are subject to change.

Concert & Event Tickets

Please see our Return Policies page.


Background Check

To ensure a safe environment for all, Dusty Strings conducts a background check on all teachers before they begin teaching at the School.

Questions or Concerns

If you have any questions or concerns about yours or others' experience in the School, please email the Education Director at school@dustystrings.com or call (206) 634-1662. All issues will be handled in strict confidence.

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