Repair Shop

Dusty Strings' repair shop has earned the trust of many as the Pacific Northwest’s go-to place for the expert care of fretted stringed instruments. Due to high demand, we find it necessary to limit our repair services to the following:

  • Setup work and other repairs on acoustic and electric guitars, mandolin family instruments, banjos, and ukuleles purchased at Dusty Strings;
  • Installation of pickups purchased at Dusty Strings;
  • Repairs on quality used instruments that are candidates for purchase, trade-in, or consignment

We encourage you to contact us about your quality, North American-made (some exceptions allowed), used and vintage acoustic and electric guitars, mandolins, banjos, ukuleles, and Dusty Strings harps and hammered dulcimers. All evaluations and repairs are by-appointment with curbside drop-off and pick-up. To discuss your repair needs and to schedule a drop-off for a repair evaluation or repair, please email us at music@dustystrings.com with “Repair” in the subject line and include your name and phone number. 

For restringing of a guitar, mandolin, banjo, or ukulele, please call us at (206) 634-1662 and schedule a curbside drop-off. Instrument restringing is performed by our expert retail sales staff on a next-day basis, with a minimum labor fee of $30. Once completed, we’ll notify you by email; just call to make payment and to arrange for curbside pick-up.

If you’re uncertain as to whether your repair needs fall within the scope of our services, we encourage you to give us a call at (206) 634-1662. As always, we will be happy to provide you with the best information we can and are always here to help!

Interested in selling, trading, or consigning your instrument? Click here!


New Focus of Dusty Strings Repair Shop

November 24, 2020

To our customers,

In late September, as we worked hard to expand our by-appointment and curbside operations at Dusty Strings and finally completed the backlog of repair work that resulted from our initial COVID-19 closure, we optimistically announced that we were once again accepting new repair jobs. The response has been overwhelming. We deeply appreciate the support and confidence of everyone who has contacted us to inquire about having your repairs done at Dusty Strings now and over the years.

Unfortunately, the demand for repairs has far exceeded our capacity to satisfy all the requests. In actuality, this is not altogether new, and when combined with our need to service a growing supply of used instruments that are destined to go for sale (including trade-ins, consignments, and used purchases), we find it necessary to shift the role of our repair shop in order to maintain our ability to support the needs of the store and provide the highest level of customer service.

At the core of our business, Dusty Strings offers high quality new, used, and vintage instruments, across all price ranges, and for players of all levels of experience, along with staff expertise to help you find the right match. Our repair shop has always played a central role as we thoroughly inspect each instrument, whether new or used, consignment, trade, or purchase, and take whatever steps are necessary to ensure it will perform its best for most players. And our standards are exceptionally high. Although most new instruments require no more than minor adjustment, used instruments are typically more needy. The result is that every used instrument we sell has passed through our repair shop! This attention to detail gives us the confidence to stand solidly behind every instrument we sell, so whether your instrument requires adjustments for playability, repairs to maintain structural stability, or you need help with other problems that occasionally arise, we are here to help; and will continue to do so.

To maintain this level of service, starting immediately, we are refocusing the efforts of our highly skilled repair staff to readying instruments for sale and continuing to provide the support we’ve always promised for instruments that you’ve purchased at Dusty Strings. This means we can no longer say yes to all repair inquiries or to all repair procedures which have been standard in the past. However, it will aid our ability to provide high quality service in a timely fashion for our customers.

What does this mean specifically for various repair needs? Here is an outline of repair services we will continue to provide and those which we won’t. Note that we expect this list will be refined over time to be as clear and helpful as possible.

What are we accepting?

  • Setup work and other repairs on acoustic and electric guitars, mandolin family instruments, banjos, and ukuleles purchased at Dusty Strings. Complex repair jobs on instruments purchased at Dusty Strings will be considered on a case-by-case basis;
  • Installation of pickups purchased at Dusty Strings;
  • Evaluations and repairs on quality used instruments that are candidates for purchase, trade-in, or consignment. We encourage you to contact us about your quality, North American-made (some exceptions allowed), used and vintage acoustic and electric guitars, mandolins, banjos, ukuleles, and Dusty Strings harps and hammered dulcimers;
  • Restringing any guitar, banjo, mandolin, or ukulele of at least moderate quality. Restringing jobs will primarily be handled by our experienced sales staff and will include feedback about any issues we observe on your instrument;
  • Dusty Strings brand harps and hammered dulcimers. These are referred to and handled by the folks who build the instruments. For Dusty Strings harp and dulcimer repair inquiries, call (206) 634-1656.

What are we not accepting?

  • Repairs on instruments not purchased at Dusty Strings;
  • Reconstruction, refinishing, and other complex jobs, unless the instrument will be sold through Dusty Strings;
  • Non-DS harps and hammered dulcimers, violin family instruments, woodwinds and brass, drums, zithers, autoharps, homemade instruments, most total restorations, and most other “world instruments”, including ouds, bouzoukis, citterns, bowed psalteries, bagpipes, accordions, concertinas, sitars, and many other uncommon instruments;
  • Manufacturer warranty repairs

If you have instrument needs or questions that fall outside the scope of our repair shop as described above, or if you’re uncertain, we encourage you to give our store a call at (206) 634-1662. As always, we will be happy to provide you with the best information we can, even if your inquiry is outside our normal offerings. We are always here to help.

Thank you again for all your support! We look forward to continuing to be a go-to resource for making music an integral part of your lives.

Sincerely,

Gary Davidson
Manager
Dusty Strings Music Store, School, and Repair Shop

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