Shipping Information - FAQ's

How is your shipping cost arrived at when purchasing from the website?
The estimated shipping is the actual cost from UPS based on the weight, size of box, and insurance for the retail value of the instrument.

Do you pay tax on the instrument or the shipping?
If you are outside Washington state – no. If you are in the state of Washington 9.6% tax is added to both shipping cost and instrument cost. If your municipality is outside Seattle area we will recalculate the correct tax rate to your municipality before finalizing the sale and charging your credit card.

Where all do we ship?
We ship UPS within the continental United States. For shipping costs anywhere outside the U.S. please call for estimate.

Do you only ship UPS?
Mostly. Smaller packages (non-instruments) may go U.S. Post, but all the quotes for shipping on the website reflect UPS service. If you need or want U.S. Post please give us a call for a quote. Special handling charges may apply.

Can I call Dusty Strings and order anything that is available in your store?
Yes! Absolutely, call us. We do this all the time. The website represents our instrument inventory and Music School events, but we have full offering of accessories, books, and electronics.

More questions?
Please call Dusty Strings Music at 866-634-1662. There is always someone to help Monday through Friday 10 am to 6 pm, Sunday noon to 5pm.