Instrument Mail Order
We can ship anywhere. UPS handles most of our instrument shipping. Areas that are undeliverable by UPS will require special handling (Call for quote). Please read through the following details and give us a call if you have any questions.
We ship as soon as payments are received. MasterCard, Visa, money order, or cashiers check are accepted. Note:
billing address for credit card payments must match the shipping
address. Please call if you have questions. Personal checks must clear
our bank before instrument ships.
Instruments may be returned for any reason within the first 48 hours for
refund. If you do not contact us within this 48 hour period we'll
assume you love the instrument and plan on keeping it. Be sure to keep
the original box and all the packing material until you are sure about
Call us within the approval period if you wish to return the instrument.
We will refund the amount of the instrument less the cost of shipping
both ways and a 3% restock fee.
Important: Instruments must be shipped back to us in the same box, packaging, and using the same service (UPS
Next Day, 2nd Day, US Post, etc.). Appropriate insurance must be
included in the return shipment. Refunds only happen when instrument has
been received back at the store and after inspection. Questions? Call us.
If you received the instrument damaged:
call us as soon as possible. We will issue a damage claim. Damage
claims must be issued within 48 hours of delivery. Save the box and all
packing material as the carrier will require an inspection prior to
honoring any claim. Not saving the packing material may compromise
your/our ability to be compensated. Please call us if you have questions.
Important: If an instrument is returned to Dusty Strings and arrives damaged due to inadequate
packing, the customer is responsible. We will contact you about the
details of the damage.
in mind that hundreds of instruments get shipped daily around the
country and arrive safely. This is due to the design of the box and how
it is packed. Call our staff to get the details on how to pack
instruments for safe shipping.