Instrument Mail Order

We can ship anywhere. UPS handles most of our instrument shipping. Areas that are undeliverable by UPS will require special handling (Call for quote). Please read through the following details and give us a call if you have any questions.

Payments

We ship as soon as payments are received. MasterCard, Visa, money order, or cashiers check are accepted. Note: billing address for credit card payments must match the shipping address. Please call if you have questions. Personal checks must clear our bank before instrument ships.

Approval Period

Instruments may be returned for any reason within the first 48 hours for refund. If you do not contact us within this 48 hour period we'll assume you love the instrument and plan on keeping it. Be sure to keep the original box and all the packing material until you are sure about your decision.

Returns

Call us within the approval period if you wish to return the instrument. We will refund the amount of the instrument less the cost of shipping both ways and a 3% restock fee.

Important: Instruments must be shipped back to us in the same box, packaging, and using the same service (UPS Next Day, 2nd Day, US Post, etc.). Appropriate insurance must be included in the return shipment. Refunds only happen when instrument has been received back at the store and after inspection. Questions? Call us.

Damages

If you received the instrument damaged: call us as soon as possible. We will issue a damage claim. Damage claims must be issued within 48 hours of delivery. Save the box and all packing material as the carrier will require an inspection prior to honoring any claim. Not saving the packing material may compromise your/our ability to be compensated. Please call us if you have questions.

Important: If an instrument is returned to Dusty Strings and arrives damaged due to inadequate packing, the customer is responsible. We will contact you about the details of the damage.

Don't Worry!

Keep in mind that hundreds of instruments get shipped daily around the country and arrive safely. This is due to the design of the box and how it is packed. Call our staff to get the details on how to pack instruments for safe shipping.